Support​

These plugins are designed to adapt and leverage the inherent features of AutoCAD Plant 3D. Apart from a few one-time setting adjustments—made entirely within the scope of AutoCAD’s built-in capabilities—the plugins integrate seamlessly with the software. They provide a user-friendly graphical interface to support your professional workflows with ease and efficiency.

These plugins are specifically designed for AutoCAD Plant 3D, so it is essential that a compatible version of AutoCAD is installed on your system. Please refer to the respective product page for detailed compatibility information. The system requirements are identical to those of AutoCAD Plant 3D—if your system can run the software, the plugins will function properly.

During installation, the installer locates the Contents folder by reading from the system registry and places the required script and library files into the appropriate directory. It is important that you have read/write access to this folder. By default, the path is:

<WinRootDir>\AutoCAD Plant 3D 20xx Content

If you are unable to locate the folder, you can find it using one of the two methods outlined in our blog article Where is the CONTENTS folder of AutoCAD Plant 3D. A step-by-step video guide is also available below for your convenience.

You can click here to visit our Publisher Page on the Autodesk App Store. After logging in with Autodesk credentials, you can complete your purchase securely via PayPal. Once the payment is successful, you will be redirected to the plugin page, where a Download button will appear—simply click it to begin your download.

Alternatively, you may visit our Products Page to browse and add your desired items to the cart. When ready, proceed to checkout and pay using your credit or debit card through our secure Safepay payment gateway. Upon successful payment, you will receive an order confirmation email containing the download link(s) for your purchased product(s).

We strongly recommend creating an account with us (if you haven’t already). This allows you to access your purchase history and download entitlements at any time through the Account section. You can also create or log in to your account directly on the checkout page. 

If you choose to purchase through our secure checkout (outside the Autodesk App Store), there are a few additional steps required to enable product updates via the Autodesk App Store. This ensures your purchase is properly synchronized with Autodesk. Detailed instructions are available on each product page, and you may also refer to the video demonstration below for guidance.

Our products do not rely on live license verification. Once your purchase is complete, you are granted full and permanent access to the product, and your usage rights cannot be suspended or revoked. As a result, we operate under a No-Return, No-Refund policy.

After your order is received, we process it as promptly as possible. Your download entitlement will be provided within 24 hours, and Autodesk will send you a notification once the entitlement is active. If you wish to cancel your order, it must be done before the download entitlement is enabled. Cancellation requests made after the entitlement is activated will not be accepted.

We are committed to providing a smooth and hassle-free purchasing experience. If you have any questions or need assistance, please feel free to contact our customer support team.

Once your payment is successfully processed, you will receive an automated confirmation email that includes the download link for your purchased product(s). If you completed the purchase while logged into your account (or created one during checkout), you can also access your downloads anytime from the Account section on our website.

Additionally, you will be added to our Download Entitlement Group on the Autodesk App Store, allowing you to download the installer directly from there as well.

The installer simplifies the entire setup process. It will prompt you to select the version of AutoCAD for which you want to install the plugin. If any previous versions of our plugin are detected, the installer will automatically remove them before proceeding with the new installation.

The downloadable package provides an MSI installer that automatically installs and copies all necessary files to their appropriate directories. Each plugin comes with its own set of files, which you can review on the respective plugin’s product page.

Ensure that the Tool Palettes are visible in your model space. If they are not displayed, type the TOOLPALETTES command in the command line—this will open the palette, typically docked on the right side of your screen. Within the Tool Palettes, you will find all components available in your selected Specs Sheet.

If the Tool Palettes are already visible but the components are not appearing or cannot be interacted with after importing the Specs Sheet for the first time, simply restart AutoCAD Plant 3D. This typically resolves the issue. However, before restarting, please make sure you have run the PLANTREGISTERCUSTOMSCRIPTS command to properly register all custom scripts.

The installation package includes a Cable Tray catalog file for both Imperial and Metric systems. To customize tray sizes, follow these steps using the Specs Editor in AutoCAD Plant 3D – 20xx:

Step 1: Modify the Catalog

1. Open the provided catalog file in the Specs Editor.

2. Select the desired component (e.g., Cable Tray) and switch to the Size tab.

3. Add a new size by clicking Add Size, then:

   • Enter the Nominal Diameter (your desired tray width).

   • Enter the same value for Matching Pipe OD.

   • (Optional) Provide a descriptive string in Long Description (Size).

   • Set the Width parameter to match the Nominal Diameter.

4. Click Save to Catalog to apply the changes.

Note: Tray width must be between 50mm and 1200mm (i.e., 2” to 48”).

5. Locate the component named PIPE in the same catalog and repeat the above steps to ensure consistency.

Step 2: Update the Spec Sheet

1. Open your desired Spec Sheet in the Specs Editor tab.

2. Remove the component(s) you just modified, including PIPE, from the spec sheet.

3. Re-add them from the updated catalog to include the newly added sizes.

4. Select the modified component in the spec sheet and click Edit Parts.

5. In the dialog that appears, locate the Component Designation column and enter Custom for all entries.

6. Save the spec sheet.

Step 3: Refresh in AutoCAD Plant 3D

1. In your AutoCAD Plant 3D project, temporarily activate a different spec sheet.

2. Remove the previous version of the modified spec sheet from the project.

3. Import the updated spec sheet again.

4. The newly added size should now be available and visible in your Tool Palettes.

This plugin is designed to extend the functionality of our Parametric Cable Tray and Parametric Cable Tray Support plugins. At a minimum, the Parametric Cable Tray Plugin must be installed on your system; the support plugin is optional but recommended for full feature access. The installer automatically checks for the presence of the required plugin and will abort the installation if it is not detected.

This plugin does not rely on any third-party software or tools. However, it requires at minimum the Parametric Cable Tray Plugin and the Parametric Cable Tray Support Plugin to function properly.

One of the key features of this plugin is the ability to export tray components to a formatted Excel spreadsheet. During the export process, users are prompted with an option to open the exported file immediately. If the option is selected (checkbox enabled), the plugin will attempt to launch Microsoft Excel. In the event that Microsoft Excel is not installed on your system, simply leave this option unchecked. The exported file will still be saved and can be accessed later using any compatible spreadsheet editor, such as Google Sheets or other software that supports XLSX files.

Yes, the plugin includes an embedded help document that can be accessed directly from the “Mirza Solutions” tab in the AutoCAD ribbon. To view the complete help file, click on the “ABOUT” button, where you will find a link to the help document.

Additionally, you can customize the help content to suit your specific needs. Simply hover over any command to see a brief description in a popup tooltip. While hovering, press F1 to open the corresponding help topic for more detailed information.

The installer copies the plugin files to the Autodesk directory within the Windows root drive, specifically under %programfiles%\Autodesk\ApplicationPlugins. The settings INI file is generated at runtime the first time the user saves the Rename Settings, and it is stored in %programdata%\Autodesk\TrayAssistantSettings.

During uninstallation, the plugin files located in the ApplicationPlugins directory are removed automatically. The uninstaller will prompt you to confirm whether you also wish to delete the settings file; if you consent, the settings file will be removed as well.